Last updated: September 18, 2026
This policy applies to Q10AI digital products, downloadable files, templates, guides, software artifacts, decision tools, research materials, diagnostics, evaluations, and related digital purchases. It supplements any rights you have under applicable law.
Because digital products can generally be copied or retained after access, completed digital purchases are normally final once the purchased files have been successfully delivered, accessed, or downloaded, except where applicable law requires otherwise.
Please contact us if you were charged more than once for the same purchase, received the wrong product, received a corrupted or unusable file that we cannot replace, paid for a product that was not delivered, or the delivered item materially differs from the product you purchased. Depending on the circumstances, we may replace the file, restore access, correct the delivery, or issue an appropriate refund.
Some Q10AI listings are offered through a request, review, estimate, diagnostic, pilot, or other controlled commercial mode rather than immediate automated download. The product page should identify the current delivery or release state. If an automated digital deliverable is not marked as delivery verified, do not assume that checkout creates an immediate download.
Custom work, implementation reviews, pilots, diagnostics, estimates, and other service-based engagements may be governed by a separate written quote, statement of work, order, or agreement. Any refund or cancellation terms in that agreement control for that engagement, subject to applicable law.
Email q10agi@gmail.com with your order number, the product name or Q ID, the email used for purchase, and a brief description of the problem. Do not send passwords, payment-card numbers, API keys, or other sensitive credentials.
Contact us promptly after discovering a delivery or billing problem so we can investigate the order and file state. A request does not guarantee a refund when the digital product was correctly delivered and accessed, but it will be reviewed under this policy and applicable law.
Nothing in this policy limits consumer rights or remedies that cannot legally be waived or restricted.